Last updated: 18th July 2023
At Toothsome Periodontics, Implants & Oral Surgery, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. We are committed to best practice in relation to the management of information we collect. This practice has developed a policy to protect patient privacy in compliance with the Privacy Act 1988 (Cth) (‘the Privacy Act’).
In the course of your visits to our website or use of our products and services, the type of information we may collect and hold includes:
• Your name, address, date of birth, email, credit card details, IP address, geographic location, social media handles and contact details
• Medicare number , DVA number and other government identifiers, although we will not use these for the purposes of identifying you in our practice
• Other health information about you, including:
o notes of your symptoms or diagnosis and the treatment given to you
o your specialist reports and test results
o your appointment and billing details
o your prescriptions and other pharmaceutical purchases
o your dental records
o your genetic information
o your healthcare identifier
o any other information about your race, sexuality or religion, when collected by a health service provider.
Personally Identifiable Information:
We use the information we collect to deliver our services to you, including: providing health services to you; communicating with you; mandatory notification of communicable diseases or mandatory reporting under applicable child protection legislation; consultations with other doctors and allied health professional involved in your healthcare; identification and insurance claiming; liaising with your health fund, government and regulatory bodies such as Medicare, the Department of Veteran’s Affairs and the Office of the Australian Information Commissioner (OAIC) (if you make a privacy complaint to the OAIC), as necessary; managing our accounts and administrative services, including billing, arrangements with health funds, pursuing unpaid accounts; management of our ITC systems; providing technical support; notifying you of updates and offers; sharing useful content; measuring customer satisfaction; diagnosing problems and providing you with a personalised website experience.
Non-Personally Identifiable Information:
We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.
Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorized use or access. Your Personal Data is also stored in secure third party cloud storage.
To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.
We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.
Your Personal Data details may be disclosed to third party suppliers: when it is required by law; for goods or services which you have purchased; for payment processing; or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law.
We sometimes share your personal information:
• with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
• with other healthcare providers
• when it is required or authorised by law (eg court subpoenas)
• when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
• to assist in locating a missing person
• to establish, exercise or defend an equitable claim
• for the purpose of confidential dispute resolution process
• when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of Toothsome, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.
This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.
As we plan to ensure our privacy policy remains current, this policy is subject to change from time to time to take account of new laws and technology, changes to our operations and other necessary developments. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.
If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at [email protected] and we will respond within 48 hours.
Toothsome Periodontics, Implants & Oral Surgery
Lemon Grove Shopping Centre, Shop 8
427-441 Victoria Avenue
Chatswood NSW 2067
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